Phoenix Heating Specialists Core Values

Our core values have been implemented and instilled within our staff to ensure that each team member understands the guidelines when it comes to service delivery. As a business, we are in the process of building a culture that works in conjunction toward a commonly shared goal, that been to provide each customer the very best level of service. Below you will see our core values and their underlying meaning.

Solutions over sales

Building trust with our customers is one of the most fundamental and key elements to us here at Phoenix Heating Specialists. Every customer that calls on our services, we hope will become a customer for life, that come back to us time and time again. We know the only way to achieve this is through honesty, transparency and delivering a high-quality, all-round service. “Solutions over sales” means that we will always look to provide our customers with the most cost effective solution to their problem, regardless of what that may be. For example, if a customer has been advised that their boiler is beyond repair and we inspect it and think differently, we will relay this back to our customer along with the pros and cons of every eventuality allowing them to make an informed decision. Complete transparency, with no hidden agenda, just honest and expert advice.

Customer First

Without customers, our business wouldn’t exist, and each member of the Phoenix team is fully aware of this fact. That’s why, our customers are put at the forefront of all we do. Our goal, is to create the most efficient internal infrastructure to ensure that our customers journey is seamless and as a business we can react, resolve and restore in response to every single enquiry. In addition to this we aim to ensure that each and every customer feels valued and receives the very best level of care before, during and after the work is completed. Each member of our team is equipped with the knowledge to help guide our customers through each process and our website is filled with informative, free information to help them navigate issues and avoid unnecessary expense by maximizing their heating system efficiency.

Accept responsibility

Each member of the team is equipped with the applicable skills, knowledge, and experience to take ownership of situations within their area of expertise and make decisions in order to ensure favourable outcomes are reached quickly and efficiently. Within the heating industry we often inherit the work of others, therefore unexpected issue can crop up. With that been said, each member of the team has the autonomy to accept responsibility and do whats required in order to reach a favourable outcome for our customers. We are not a business that imposes a rigid structure wherby customers can be lost in translation. We believe in efficiency of outcome in every regard and by each member of the team “accepting responsibly” it ensures that we are taking another step to creating an efficient customer journey.

Go the extra mile

Going the extra mile is an expectation of each member of the team here at Phoenix Heating Specialists. This value helps ensure that our workmanship remains of the highest quality and each member is willing to go above and beyond to ensure a satisfactory outcome for our customers. Working extra hours, going above the call of duty and ultimately ensuring that our customers are left feeling satisfied with our all-round service is the purpose of this value.

Etiquette

It’s imperative to us that each customer receives a code of etiquette that’s in keeping with company expectations. Conducting yourself in a respectful, polite, well mannered, courteous, and thoughtful way is imperative to us here at Phoenix Heating Specialists. In addition to this, our engineers are all equipped with suitable equipment to protect your home while they carry out their work. In some instances, during major works, excess dust and dirt is inevitable. As a business, we give you the assurance that come the completion of work, the work area will be left as we found it.